Open Publication Customer Experience Based on Big Data

Hello,

my open and free publication entitled “A Core of E-Commerce Customer Experience Based on Conversational Data Using Network Text Methodology” can be downloaded at this link:

http://www.craig.csufresno.edu/ijb/Volumes/Volume%2023/V233-6.pdf

I hope it benefits everyone looking for the reference in big data based customer experience or related business and marketing fields. enjoy

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